Refurbishment
Turn Returns into Revenue. Reduce Waste. Protect Your Brand.
Returns don’t have to mean losses. At HCI, we transform your customer returns into valuable, resale-ready products. Our product refurbishment service gives you a complete, hands-off solution—testing, repairing, repackaging, and reselling stock on your behalf.
We help you recover revenue, reduce waste, and maintain customer trust, all while keeping your stock inventory lean with no money being tied up in dead stock.
What We Do
Inspection & Testing
Every returned item is carefully assessed to identify if item is actually faulty, and if no faults are found we carry out full functionality testing to check it’s ready to be repackaged ready for resale as graded goods.
Repair & Refurbishment
Where needed, we carry out repairs, part replacements, or servicing to return items to a fully working condition.
Repackaging
Products are repackaged to look retail-ready, with the option for branded packaging, inserts, or labelling.
Resale Management
Once refurbished, we can resell the items on your behalf, through your own channels, or across selected marketplaces to maximise your recovery value.
Benefits of Refurbishment
- Revenue Recovery – Turn returns into a profitable resale stream rather than writing them off.
- Sustainability – Extend product life cycles and reduce waste, supporting eco-conscious business goals.
- Customer Confidence – Maintain your brand reputation by ensuring every resale item is tested and quality assured.
- Fully Managed – From returns handling & refurbishment right through to resale, we take care of the entire process for you.
Who It’s For
Our refurbishment services are ideal for:
- Ecommerce retailers with high return volumes
- Electronics, appliances, and consumer goods brands
- Businesses looking to minimise waste and improve margins
- Companies without in-house repair or resale capacity
Why Choose HCI for Refurbishment?
- End-to-End Process – From returns handling through to resale.
- Quality Control – Every item tested and verified before resale.
- Custom Solutions – Tailored workflows to fit your product type and resale strategy.
- Scalable Service – Flexible enough for seasonal peaks and growing return volumes.